Menu
Refund Policy
Understand Our Donation and Refund Guidelines
सोसायटी ऑफ़ हेल्थ एंड एनवायरनमेंट रिसोर्सेज (SHER)
Non-Profit Organization | info@shersociety.org
Understanding Our Refund Policy
SOCIETY OF HEALTH AND ENVIRONMENT RESOURCES (SHER) is a registered non-profit organization. As a charitable entity, our refund policy differs from commercial businesses. This policy explains our approach to donation refunds. Donations are essential to our mission of empowering the underprivileged. Generally, we do not offer refunds for voluntary charitable contributions, but we recognize exceptional circumstances may occur.
Nature of Donations
Donations to SHER are voluntary gifts made without expectation of goods or services. Once processed, donations are generally final. Donors do not acquire control over fund usage, though we respect designated donations where possible. Tax deductions are subject to Indian tax laws, and donors are responsible for understanding their tax implications.
Non-Refundable Donations
The following are generally non-refundable: Completed Donations (where receipts have been issued), Designated Donations (once funds are committed), General Donations (immediately deployed for charitable work), and In-Kind Donations (goods/materials once received).
Refundable Circumstances
We may issue refunds in exceptional cases: Technical Errors (duplicate charges, incorrect amounts due to system glitch), Fraud (unauthorized use of payment methods), or Organizational Decision (where we cannot fulfill a specific restricted purpose). Refund requests must be made within 30 days of the donation.
Refund Request Process
To request a refund, email info@shersociety.org with the subject "Refund Request". Include: Donor Name, Donation Date, Amount, Transaction ID, and Reason for refund. We will acknowledge within 48 hours and review the request within 7-15 business days.
Refund Methods
Approved refunds will be processed to the original payment method (Credit Card/Bank Transfer). Processing time depends on the bank (typically 10-15 business days). For Cheque/Cash donations, specific arrangements will be made.
Processing Fees
For approved refunds, we may deduct payment gateway processing fees or banking charges incurred by the organization during the original transaction or the refund process.
Tax Implications
If a tax deduction certificate (80G) was issued, it becomes invalid upon refund. The donor must return the certificate or confirm its destruction. Donors are responsible for correcting their tax filings.
Contact for Refunds
For refund inquiries: SOCIETY OF HEALTH AND ENVIRONMENT RESOURCES (SHER), Email: info@shersociety.org, Phone: +91 8510002267 / +91 8510002268, Address: F 244, Ground Floor, Lado Sarai, South Delhi - 110030.
Contact Us
For inquiries about transactions, refunds, or suspected errors, please contact us:
Address
सोसायटी आफ हेल्थ एंड एनवायरमेंट रिसोर्सेस एफ 244 ग्राउंड फ्लोर लाड़ो सराय साऊथ दिल्ली 110030
Last Updated: March 17, 2026